Privacy policy

SUPERMIND PRIVACY POLICY

Last Updated: December 2025

At Supermind, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or purchase our functional mushroom products.

1. INFORMATION WE COLLECT

Information You Provide to Us:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Order Information: Billing address, shipping address, and payment information
  • Communication: Any messages, reviews, or feedback you send us

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, products viewed, time spent on our site, and referral sources
  • Cookies: We use cookies and similar technologies to enhance your browsing experience

For International Orders:

  • Shipping addresses for international delivery
  • Country of residence for customs and tax calculations
  • Product preferences and order history

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders, including domestic and international shipments
  • Calculate and collect applicable duties, taxes, and shipping costs for international orders
  • Communicate with you about your orders, shipping updates, and customer service inquiries
  • Improve our products and services based on customer feedback and usage patterns
  • Send marketing communications (with your consent) about new products, promotions, and wellness tips
  • Comply with legal obligations, including customs and import/export regulations
  • Prevent fraud and ensure the security of our website and transactions

3. HOW WE SHARE YOUR INFORMATION

We share your information with trusted third parties only as necessary to operate our business:

Service Providers:

  • Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal)
  • Shipping Carriers: To fulfill and deliver your orders (e.g., USPS, UPS, DHL, FedEx)
  • Email Service Providers: To send order confirmations, shipping notifications, and marketing emails (with your consent)

For International Orders:

  • Customs and Border Authorities: We share necessary information (product descriptions, values, HS codes, shipping addresses) with customs agencies in destination countries to clear your shipment
  • International Shipping Partners: Carriers and logistics providers in Canada, UK, EU, Uganda, and Ghana to deliver your order
  • Tax and Duty Processors: To calculate and remit duties and taxes on your behalf

Legal Requirements:

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers:

If Supermind is acquired or merged with another company, your information may be transferred to the new owner.

4. INTERNATIONAL DATA TRANSFERS

When you place an international order, your personal information may be transferred to and processed in countries outside the United States, including:

  • Canada
  • United Kingdom
  • European Union countries (Germany, France, etc.)
  • Uganda
  • Ghana

We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including GDPR (for EU customers) and other international data protection regulations.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes, and marketing data until you unsubscribe or request deletion.

6. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

Access and Correction:

You can access and update your account information at any time by logging into your account.

Data Deletion:

You can request deletion of your personal information by contacting us at [your email]. Note that we may need to retain certain information for legal or business purposes.

Marketing Opt-Out:

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.

Cookies:

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

For EU Customers (GDPR Rights):

  • Right to access your data
  • Right to rectification (correction)
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, contact us at [your email].

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and user behavior
  • Personalize your experience
  • Deliver targeted advertising (with your consent)

You can control cookies through your browser settings. 

8. SECURITY

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security audits and updates
  • Restricted access to personal information

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending an email notification (for material changes)

Your continued use of our website after changes constitutes acceptance of the updated policy.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Supermind
Email: info@asupermind.com

For EU customers, you may also contact our Data Protection Officer